I can't play

I saw was a rollback and i lost my exp and new char .. is not that the problem
The problem is : After i log on game , i select character and press start ... Juno is loading but i see blackscreen ... i wait wait wait but nothing happen ... i see just black color -.-

this problem i have too delete the game and download it again i do it too hope that helps

If i delete the game and download again i dont have the patch and game dont work again

hmm contact admin to get the patch or gm
this helps i can play normally

Solved the problem Thanks